FAQ and Helpful Hints

Frequently Asked Questions

Make sure you have the barcode side of your ID facing the barcode reader.
Hold the barcode area so that it is fully covered by the red laser like light.
Do not hold your ID too close, about 3-6 inches away from the barcode reader.
If you hear the barcode reader beep but the unit does not log you in, ask a Library staff member for assistance.

If using a Library PC, make sure you finishing clicking on Print and also confirm the print cost at the confirmation window.
Try logging into another Print Station to see if your print job is available to release.
Log into the Student Printing Portal, and select Jobs Pending Release to see if they are listed there.
If you submitted the print job longer than 48 hours ago it is automatically deleted.
Contact a Library staff member for assistance.

You may request a refund for defective prints or copies from a Library staff member at designated locations.
Refunds are only accepted for defective prints or copies which include:
- Printer misfeeds or jams.
- Pages are smeared, have lines or "voids" or some other defect.
Refunds are not accepted for the following:
- Accidentially printed the wrong document, page, etc.
- Selected too many copies/sets of a document.
- Selected Color output instead of Black & White.
- Using self provided paper.
- Quality not good enough (other than outlined above).
- Scans.

Check the following that could be causing the issue:
- Your card is already associated with a specific PayPal account, and you're not logging in with that particular account.
- Your card was associated with a PayPal account that has since been closed.
- You've linked the card to a PayPal account, but have not yet confirmed it.
- The billing address you've entered for your PayPal account is different than the one on your card statement.
- Your card company did not accept the $1.00 authorization sent by PayPal when you attempted to add the card.
- Your email address is raising a red flag in PayPal's system.
If you have a PayPal account, it is always recommended to login to your account to submit your payment.

Payments made using the PaperCut web interface run through PayPal's payment system. Seminole Office Solutions manages the printing system for Valencia College.

Make sure you confirm your print job cost and total pages before release.
If printing from a Library PC, you will see a confirmation of the document, how many pages and the total cost.
When releasing any print job from the Print Station, confirm the page cost and details (Color or Black & White) PRIOR to releasing.
Select desired color mode (Color or Black & White) prior to printing or copying:
- See printing and copying instructions on how to change the color output mode.